MARINA BAY SANDS

SINGAPORE

04 - 06

DECEMBER

2018

Conference FAQS

How can I attend the OSEA2018 International Conference?

Please write to Elaine Dang at elaine.dang@sesallworld.com to register your interest. Conference registration will open in July 2018.

Once you have submitted your conference registration form, a confirmation note with details on how to visit OSEA2018 Exhibition will be sent. Please do not pre-register online again to visit the Exhibition. All delegates can enter OSEA2018 Exhibition with the conference badge.

Can I pay the conference fee via TT / bank draft?

Yes. You can download the PDF registration form which will be available in July 2018, fill up your particulars, and follow the instructions to make payment via TT / cheque / bank draft. Your attendance will not be confirmed until payment is received at the organiser’s end.

If I sign up now and cannot attend the conference, can you refund the fees paid?

Substitutions or cancellations should be made in writing before 28 Oct 2018. Refunds will be subjected to an administrative charge of SGD200 and all bank charges to be borne by the registrant. No refunds will be provided for cancellation or no-show after 28 Oct 2018.

Can I change the sessions I registered for?

Yes, however any difference in fees between the sessions originally registered for and replacement sessions will not be refunded. Any shortfall in fees must be paid for before attendance is confirmed.

Can you send me an invoice for the conference registration? My accounts department needs it to process payment.

You can request for an invoice with your registration form at least 1 month before the conference. However your attendance at the conference will not be confirmed until payment is received at the organiser’s end.

The conference is just 5 days away. Will there be enough time for you to send me an invoice? Alternatively what else can I do? My accounts department will not pay based on a registration form.

No invoice will be issued within 2 weeks of the event. However, upon receipt of payment, the organiser will issue you with a receipt. You may wish to pay with a valid credit card first and claim reimbursement from your company using this receipt.

My accounts department needs time to process the fees and it may not reach you by the stated date. What should I do?

Your attendance will not be confirmed until payment is received at the organiser’s end. You may wish to pay with a valid credit card first and get reimbursed from your company using the receipt issued.

I just faxed the registration form to you. Can you send me a confirmation immediately?

The organiser will require approximately 3 working days to process and acknowledge your registration. To facilitate, please register early and ensure prompt payment.

How do I register my interest to be a speaker at the OSEA2018 International Conference?

To speak at the OSEA2018 International Conference, please write to Avik Sarkar at avik.sarkar@sesallworld.com.

I pre-registered online for OSEA2018 exhibition and did not get a reply after 14 working days. How can I check on the status of my online pre-registration?

Email to Ms. Hui Hui Teo at huihui@sesallworld.com with the subject: Status of Online Pre-Registration, highlighting the name, company and job title used to register online so that we can check on the status of your online pre-registration for the exhibition. We will send a reply to you within 3 working days.

For further queries please contact Elaine Dang at elaine.dang@sesallworld.com.